COVID-19 SERVICE UPDATE

Hello,

I hope you and your family are keeping well and safe. As you’re probably aware, we are going through some unprecedented times and nobody knows what the next few months will bring. I just wanted to make contact to update you with what we, at Tenterden Opticians and Eye Clinic are doing to continue providing eyecare to those who need it most, in these toughest of times.


We are open and expect to remain open throughout this crisis, although we will only be offering a reduced service, triaged by telephone and email.

Our new opening hours: Monday – Friday 09:00 – 16:00.

Eye Examinations:

Until further notice, our optometrists will be offering ‘Essential Eye Services’ only. This means that we will be asking all of you, to postpone all routine check-ups/eye examinations until normal service resumes. However, if you are having problems with your vision and require urgent attention, we will be happy to schedule you an appointment. Our optometrists will be wearing protective equipment for all face-to-face appointments, (masks, gloves and goggles where required), and may need you to do the same, (supplied by us), throughout the duration when you are in our premises.

Glasses, Contact Lenses and Eye Drops:

If you have lost or damaged your glasses, or are in urgent need of contact lenses, eye drops or any other product, please give us call / email / WhatsApp and we will do everything possible to help you. Please note that you must contact us first and not call into the practice without an appointment.

Collections:

We will be advising against the collection of goods in person and instead, we are happy to offer a delivery service to your doorstep or by post – Free of Charge.

Key Workers:

We are happy to support all key workers in every way we possibly can. If you are a key worker and need any of our services, please call us, we are happy to help.

The Team:

Our amazing team will be rotating between working in-practice and from home. Everyone at Tenterden and Headcorn will remain employed as I am confident we will all come back stronger together.

Online Services:

Our team is working very hard to enable online orders, via our website, and should have everything finalised by next week. In the meantime, should you need anything please let us know via the following contact methods:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Business WhatsApp: 0750 0776986

Telephone: 01580 765222


Best Wishes, Elion & Team Tenterden.